Return & Refund Policy

At Ibrahim Crafts, we want you to be satisfied with your purchase. Please read the following Return, Exchange, and Refund Policy carefully before requesting a return.

Returns

To be eligible for a return or refund, your item must:

• Be in the same condition in which you received it.

• Be unworn and unused.

• Have all original tags attached.

• Be in its original packaging.

• Include the receipt or other proof of purchase.

• Have been purchased within the last 15 days.

How to Start a Return

To request a return, please contact us at info.ibrahimcrafts@gmail.com with your order details and reason for the return.

If your return request is approved, we will provide you with the necessary information and instructions regarding where and how to send your package.

The customer is responsible for the cost of sending the parcel back to Ibrahim Crafts.

Items returned without first contacting us and receiving return approval will not be accepted.

For any questions regarding returns, you can contact us at:

Email: info.ibrahimcrafts@gmail.com

Damages and Issues

Please inspect your order as soon as you receive it.

If your item is defective, damaged during delivery, or you receive the wrong item, please contact us immediately after receiving your order so that we can assess the issue and provide an appropriate solution.

If an item arrives damaged, please provide clear photographs or other proof of the damage when contacting us.

Non-Returnable Items

We do not accept returns or exchanges for products that have been damaged by the customer, unless the customer can provide sufficient proof that the product was damaged before or during delivery.

We also do not accept returns or exchanges for:

• Sale items

• Seasonal sale items, including Summer, Winter, Autumn, or Eid sales

• Stock Clearance Sale items

• Discounted articles

• Orders where a discount code was used

• Customized or personalized products

Customized Products

No Return or Refund on Customized Products

We do not accept returns, exchanges, or refunds for customized products that are specifically designed or made according to the customer's requirements.

Because these products are created specifically for you, they cannot be resold to another customer.

Exchanges

If you would like to exchange an eligible product, the fastest way is to return the original item and, once the return has been approved, place a separate order for the replacement item.

A 35% deduction from the original invoice/parcel value will be charged for an exchange.

The customer is also responsible for the applicable cost of sending the original item back to Ibrahim Crafts.

Refunds

Once we receive your returned item, we will inspect it and notify you whether your refund has been approved or rejected.

If your refund is approved, 30% of the original amount will be deducted, and the remaining amount will be transferred to your preferred payment method.

Please note that once we process the refund, it may take approximately 3–12 business days for your bank or payment provider to process and post the refund to your account.

Contact Us

If you have any questions about our Return, Exchange, or Refund Policy, please contact us:

Ibrahim Crafts
Email: info.ibrahimcrafts@gmail.com